Following are answers to some of our most frequently asked questions.
Where can I buy Cosmedicine products?
In order to ensure freshness and effectiveness, we produce small artisanal batches and maintain very limited distribution. You may order online at Cosmedicine.com or Amazon.com, and some products are additionally available through QVC.com and Skinworx (retail store in San Francisco and Skinworx.com).
How can I know the products are effective?
Cosmedicine is committed to extensive clinical testing. Our unparalleled research and testing includes not only consumer perception studies, but also clinical assessments (measured to precision by lab instruments) of objective measurable data for true performance results. Details of product evaluations--what we tested, the protocols for testing, and the results--are shared on each product page.
Can I get free samples?
No matter the company, the real costs involved in sampling---manufacturing, packaging, and shipping--have to come from somewhere, which generally means higher prices for you!
As a small business, we take great care in deciding how to re-invest in our company. Instead of sampling, we prefer to conduct extensive clinical testing that proves effectiveness to our customers and removes the need for experimentation on their skin. We invest years of effort and substantial expense to achieve true performance results we openly share with you, so you can be confident that our products do what they say--without having to try before you buy.
However, because we understand that aesthetics like texture and scent may factor into your buying decisions, we offer the carefully curated and modestly priced First Dose sample kit to introduce you to Cosmedicine essentials. Each included formula--three Healthy Cleanse towelettes, plus small tubes of Primary Care SPF moisturizer, Medi-Matte mattifying oil-control SPF moisturizer, and Medi Morphosis sensitive skin exfoliator--provides enough product for a couple of days (cleanser) up to a week or two (moisturizers and exfoliator) when used according to instructions.
When will my payment card be charged?
The payment credit/debit card is charged when an order ships. A credit card charge will show on your monthly credit card statement; a debit card charge will be deducted directly from your bank account and show on your monthly statement.
Orders and Shipping
How long does it take to receive an order?
Orders are usually processed within 24 hours of receipt and shipped by UPS Ground, which delivers your package in as little as one day and almost always within a week. Many products are available through Amazon Prime service, which guarantees two-day delivery. If you are in a hurry to receive an order and require expedited shipping (like a recent client who needed her beloved Medi Morphosis before traveling to Europe), please contact Customer Service with your request.
Do you ship internationally?
At this time, Cosmedicine ships exclusively to North America. Accommodations for international shipping may be made on a case-by-case basis. Please contact Customer Service for questions.
What do I do if I receive a damaged or incorrect product?
Any product damaged during shipping will be replaced. Please save the package and its contents, and contact Customer Service for further instructions.
What is your return policy?
Unopened merchandise in original condition may be returned within 30 days and may incur a restocking fee. Opened beauty products generally are not returnable except in the case of defect or shipping damage. We are committed to a long-lasting relationship and aim to resolve any problems to your satisfaction within reason, so if there is an issue with your order, please make contacting us your first step. When a return is authorized, you will be supplied with a return authorization (RA) number and/or return shipping label with details to complete the process. -> return policy
How long does it take to process refunds?
Once the warehouse has received a qualifying return shipment, the refund will be processed within seven business days. (For orders placed through Amazon Prime service, the returns process and refund times may slightly differ.) A bank typically will post a credit in the billing cycle in which it was received. Therefore, the number of days it takes for credit to post to your account may vary, depending on your bank’s billing and credit schedule. It may take one full billing cycle for the credit to appear on your account. -> return policy
Are Cosmedicine products natural?
When people ask whether our products are natural, our first response is to ask what they mean by "natural." Did you know there is no legal definition or FDA regulatory definition for the word "natural" in beauty products? Including the term is a marketing decision by some brands, but the FDA specifies that manufacturers not use the word as part of an ingredient statement. In addition, and more importantly, the FDA warns that choosing ingredients considered "natural" or "organic" is no guarantee of their safety!
All Cosmedicine products are developed with efficacy and safety in mind: We use the highest-quality ingredients, manufacture in an FDA-approved lab, and thoroughly test for skin sensitization.
What preservatives do you use?
We've been impressed by our customers' growing focus on what's in their products and how these ingredients will not only perform, but also affect our collective and individual health states. At Cosmedicine, we strive for the highest levels of transparency and information about our ingredients--why we choose them, how we source them, and how we seek to protect your skin AND overall health. Preservatives in particular are a hot-button topic, so we wrote an article about it: "Your Skin, Your Health: Understanding Skin Care Ingredients”.
Do you test on animals?
Why are the packages small?
Customers sometimes are surprised when they first see our petite packages, but every Cosmedicine product is highly concentrated and a little goes a long way with the small-but-mighty formulas. (For example, Triple-P Perfected Brightening Serum is over 80% active ingredients; its water content is just enough to make the serum smooth and spreadable!) With recommended use, each product last months... and is still small enough to stash in your carry-on.*
*except for Healthy Cleanse One-Step Perfected Face Wash (5.7oz)
Please let us know if you have a question that isn't answered here. We read every email and try to respond within 24 hours of receipt.